ePAY Contact Us

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For government entities that want to join ePAY please submit your request for more information here.

Our general call back timeframe is one business day.


CUSTOMER SUPPORT

For participants who have transitioned/enrolled to the new JetPay processing platform:

ePAY’s dedicated help desk is available 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays at (855) 226-7337. After hours support is available through our account management team. Contact information for our account team is provided during your enrollment.

 

For participants operating under the legacy Forte/Global processing platforms:

Please contact our team 8:00 a.m. to 4:00 p.m. Monday through Friday, excluding holidays at (866) 831-5240. During after hours, you may also submit an online general support request form.

 

For current ePAY participants, please review our training videos for more information about ePAY services and reporting.